November 23, 2020 — In the early part of the 21st century, a strange and unexpected phenomenon has taken hold of the world. While, in the past, scientific methods, hypotheses, and falsifiable observations have led to theories upon which new knowledge could grow, we now see the opinions of individual people...
Written by Stephen P. Anderson and Karl Fast in UXmatters
October 19, 2020 — This is an excerpt from Stephen P. Anderson and Karl Fast’s book Figure It Out: Getting From Information to Understanding. 2020, Rosenfeld Media.
September 21, 2020 — Donna Lichaw introduces story as a tool for building customer journeys — and a powerful tool for communication. People are natural storytellers. In realizing this, we can see that an experience is a story, and people are the heroes of their own story.
September 7, 2020 — This is an excerpt from Amy Bucher’s book. In this chapter, you’ll learn how to structure users’ meaningful choices on their behavior-change journey so that it’s easier for people to select good options that ultimately support their goals.
Written by Molly Wright Steenson in Boxes and Arrows
August 17, 2020 — We are pleased to present a few more sections from Molly Wright Steenson’s brilliant book detailing the rich history of Digital Architecture. In Part 2 of these book excerpts Molly covers the early history of Boxes and Arrows alongside a few events and details from the early IA community.
July 20, 2020 — I’ll review Jim Kalbach’s recently published book, The Jobs To Be Done Playbook: Align Your Markets, Organizations, and Strategy Around Customer Needs. If you know nothing or everything about jobs-to-be-done, I’ll provide enough information in this review for you to decide whether this book is right for you.
July 2, 2020 — Writing is Designing is an insightful book for UX professionals, whether their main function is creating content, occasionally writing UX related material as part of their job, or if they have a writer on their team.
Written by Molly Wright Steenson in Boxes and Arrows
June 19, 2020 — We are pleased to present a few sections from Molly Wright Steenson’s brilliant book detailing the rich history of Digital Architecture. In Part 1 of these book excerpts Molly covers the history of how Information Architecture emerged as a practice and the beginnings of what we know of as IA today.