Read case studies of how different organizations have designed products with a great user experience.
August 2, 2020 — In my role with Project Redesign at NCoC.org, and in partnership with New America’s New Practice lab, I led a team of researchers to interview people from across the U.S. in May and June to learn what it has been like to apply for unemployment and other benefits during the pandemic.
Read this storyMay 20, 2020 — We have millions of users across different ages and levels of sophistication with technology. We wanted to make sure, as we went through the process, that it actually benefited everybody, from new users all the way to very sophisticated ones.
Read this storyOctober 15, 2019 — Involving people throughout the research process is one of the most effective ways to help our teams and organisation to understand our users and how to best design for them. And when we say ‘user research is a team sport’, the ‘team’ refers to anyone whose work...
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