May 20, 2020 — We have millions of users across different ages and levels of sophistication with technology. We wanted to make sure, as we went through the process, that it actually benefited everybody, from new users all the way to very sophisticated ones.
May 7, 2020 — As remote design sprints, AMAs and webinars have become the norm, we’re getting more under-the-hood peeks at folks’ remote work setups, virtual brainstorms, design systems, and more.
April 20, 2020 — As designers, we always collaborate with researchers. We all know how important it is to deeply understand the problems we are solving and to uncover insights that will drive innovation with the products we are building.
Written by Therese Fessenden in Nielson Norman Group
March 8, 2020 — How to maximize team participation and the value of the outcome when running a UX workshop remotely. Different platforms have different benefits and downsides, so choose depending on your circumstances and needs.
May 21, 2019 — If you’ve ever tried to add UX to Scrum, you know that you can run into conflicts. For the most part, these conflicts are tactical. Scrum and UX share the same high-level goal, which is to produce great products and services that create value for people. But sometimes, the methods are difficult to reconcile.