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Voice UX

Read the latest articles on how to improve the user experience of products with a voice interface.

2 Articles

How May I Help You?

Written by Angela Kong in UX Planet

May 27, 2020 — There’s a lot of pieces involved in designing great conversational systems, including ASR/TTS technology, language models, intent and entity extraction, dialogue managers, etc., but the missing focus today is not the technology. It is a deep understanding of the English language and how humans talk.

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Usability Testing for Voice Content

Written by Preston So in A List Apart

April 9, 2020 — It’s an important time to be in voice design, but it’s not without its own challenges. Content in voice-driven interfaces can vary wildly from that of traditional websites, which might leave many of us wondering about our existing approaches to usability testing.

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